Return and Refund Policy

Thank You for Shopping with Coffee Ritual 🤍

We truly appreciate you choosing Coffee Ritual. Our goal is to connect you with beautiful, high-quality coffee products from trusted suppliers around the world.

Because Coffee Ritual operates as a dropshipping platform, we work as a bridge between you and independent third-party suppliers. This means we do not stock or ship products directly, and we’re not able to process returns or refunds ourselves.

All sales made through our website are fulfilled by the individual supplier of each product, and any return or refund request must be handled directly with them.

Returns & Refunds

Each product listed on our website is sold and shipped by an independent supplier. Their individual return and refund policies apply to your purchase.

To ensure a positive shopping experience, we have established a comprehensive Refund & Returns Policy that allows customers to return products within 30 days of purchase.

If you need to request a return, exchange, or refund, please contact the supplier directly. They will guide you through their process and determine eligibility based on their policies.

While we’re not able to approve, deny, or process returns ourselves, we always recommend reaching out to the supplier as soon as possible so they can assist you promptly.

Once the returned item is received and inspected, a refund will be processed to the original payment method. Please allow up to 14 business days for the refund to reflect in your account, depending on your financial institution's processing times.

Lost, Damaged, Delayed, or Defective Items

Since items ship directly from suppliers, any shipping or product-related issues must also be addressed with them. This includes:

• Lost or misdelivered packages
• Items that arrive damaged or defective
• Delivery delays
• Product quality or functionality concerns

The supplier (or shipping carrier, when applicable) will work with you to determine the appropriate resolution, such as a replacement or refund, according to their policies.

Our Role at Coffee Ritual

Coffee Ritual serves as a curated storefront that connects you with trusted third-party suppliers. We are not the manufacturer or direct seller of the products listed on our site.

When you make a purchase, the sales agreement is between you and the supplier. While we carefully select the brands and products we feature, responsibility for fulfillment, returns, warranties, and product performance rests with the supplier.

Please Review Supplier Policies Before Purchasing

We kindly encourage you to review each supplier’s return and refund policy before placing your order. Policies may vary regarding return timeframes, restocking fees, or non-returnable items.

By completing your purchase, you agree to follow the specific supplier’s return and refund terms.

Limitation of Liability

To the fullest extent permitted by law, Coffee Ritual is not responsible for losses or damages arising from your purchase, product use, shipping issues, or return/refund disputes.

If Coffee Ritual is ever found liable for a claim, our responsibility will be limited to the amount paid for the product in question. Certain jurisdictions may provide additional consumer protections, which will remain fully in effect where required by law.

Your Acknowledgment

By placing an order through Coffee Ritual, you acknowledge and agree to this Return and Refund Policy. You understand that all after-sale matters — including returns, refunds, exchanges, and warranty claims — must be resolved directly with the supplier.